← Country Road Apparel

Returns & Refund Policy

Last updated: July 7, 2026

We stand behind every piece. Because our apparel is printed to order just for you, our policy is a little different from a big-box store — here's exactly how it works.

The short version: If your order arrives damaged, misprinted, or wrong, we replace it free within 30 days — no need to ship anything back. Because items are made to order, we can't accept returns for size or change-of-mind, so please check the size guide before you buy.

Damaged, misprinted, or wrong items

If your order arrives damaged, misprinted, or not what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement — you won't need to ship the original back.

Sizing & change of mind

Since each item is produced on demand, we can't accept returns or offer refunds for the wrong size ordered or a change of mind. Our tees run true to size (garment-dyed heavyweights run slightly relaxed) — please use the size guide before ordering. If you're between sizes, size up.

Refunds

Where a replacement isn't possible, we may issue a refund to your original payment method through Stripe. Approved refunds typically post within 5–10 business days, depending on your bank or card issuer.

Order changes & cancellations

Because production starts quickly, we can only change or cancel an order before it enters printing. Contact us as soon as possible if you need a change — we'll help if the order hasn't gone into production yet.

How to start a claim

Reach out through our contact form with your order number and (for damage or misprint) a photo. We'll take it from there.